Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

9  Cancellation Rights

 Your Rights if you change your mind

According to the Consumer Contracts (Cancellation, Information and Additional Charges) Regulations 2013, you are entitled to a cancellation period which ends 14 days after the day of delivery of the goods you have purchased from us.  If you have purchased a number of items that arrive on different days, you have until 14 days after the final delivery in which to change your mind and request a refund.

 How to exercise your right to cancel

To end the contract with us, please let us know by doing one of the following:

Phone or email. Call customer services on +4407714401577  or email us at escootr1@gmail.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.3 Returning products to us.

If you are returning a scooter you must ensure that it is securely packed, ideally in its original box to allow safe transit. If you no longer have the durable box in which the scooter was shipped we can provide another one upon request, though we may charge for this.

The goods must be sent back to us within 14 days of you telling us you wish to end the contract.  The customer must bear the cost of return shipping.

Whilst the goods are in your possession, it is your responsibility to take good care of them.

9.4 How we will refund you.

We will refund you the price you paid for the products including delivery costs, by the method you used for payment.

9.5 Deductions from refunds.

We may reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them beyond what is necessary to establish their nature, characteristics and function.

8.6 The maximum refund for delivery costs will be the cost of delivery by the least expensive delivery method we offer.

8.7 We will make any refunds due to you within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

Refund terms for customers outside of the UK:

Customers who have their products delivered outside of the UK our warranty policy above still applies, however we would not be able to accept a product to be shipped back to us for a refund Please see warranty policy. If you would like a refund, you will need to arrange your own return shipping and cover the cost of duty and taxes to enter back into the UK. If you decline a product that has been shipped and the product is returned to us, we will have to deduct shipping costs from the refund. 

Refunds-When will i get it?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: 107 Cumber Close, Malborough Devon TQ73DG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at escootr1@gmail.com for questions related to refunds and returns.